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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Pam Smith

September 12, 2024

5  out of  5
rating by Pam Smith
"Been with these folks for 24 years! Efficient, trustworthy!"
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Tina Darcy

September 10, 2024

5  out of  5
rating by Tina Darcy
"Nicole recently helped me with a new policy with ease and efficiency. Her responsiveness is much appreciated."
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T C

August 15, 2024

5  out of  5
rating by T C
"Staff is amazing and very helpful as well as super friendly and personable. Working with them is easy and they are focused on making sure things are done right.."
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Ben T

August 6, 2024

5  out of  5
rating by Ben T
"I've been with this office for almost a decade now with multiple policies. The staff has been extremely helpful and kind through a few claims and all the changes we've had to make over the years."
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Katelyn Saunders

August 2, 2024

5  out of  5
rating by Katelyn Saunders
"We have been working with Nicole for our insurance needs and she has been incredible to work with! She is responsive, proactive, and reliable - all things that you are looking for in an insurance professional. Thanks to their entire team!"
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Scott Hanna

August 1, 2024

5  out of  5
rating by Scott Hanna
"After some bad experiences, I was looking for a new insurance agent. Nikki in the Lakewood Office helped me find ways to get the coverage I needed but still save some money. I don’t usually leave reviews but thought I’d share this!"
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marysabo driscoll

August 1, 2024

5  out of  5
rating by marysabo driscoll
"I'm an old State Farmer from 1987. For the few claims I have had, I have never had an issue and always satisfied. This last time Sean and his staff were wonderfully helpful and always made me feel my questions were justified and fully answered. Geat follow-up and very happy with how I was treated. They worked with me on several other issues to get things resolved as well. Highly recommend."
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Michelle OLeary

July 16, 2024

5  out of  5
rating by Michelle OLeary
"Switched over to State Farm with Shawn this week! What an easy process, Nicole helped me every step of the way! Answered numerous emails and made multiple changes to help us save while still maintaining great coverage! I would recommend them to anyone!"
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janice tench

April 9, 2024

1  out of  5
rating by janice tench
"Switching to Sean after my State Farm Agent retired was the WORST experience i have ever had in my 30+ years with State Farm! The office rarely answers the phone. Sean takes FOREVER to get back to you. We were trying to get life insurance. One would think he would WANT business! NEVER called back. Over charged on certain items. Didn't correct mistakes and the list goes on and on!!!! After two years with his office I went back to my old State Farm office (New agent took over) and transferred back. It took my new agent over a week to get a response out of Sean then took forever to transfer our stuff (after the new agent called and emailed Sean several times over a couple of weeks). HORRIBLE, HORRIBLE, HORRIBLE customer service! I never spoke with my retired agent as much as I spoke with (or tried to), speak with Sean's office in 30 over years with State Farm! I have no problems since the switch. I don't know how he stays in business!"
We responded:
"Janice, Thank you for leaving us a review. Please give our office a call at 216-227-1213 to discuss your experience."
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Betty Wilmoth

March 17, 2024

5  out of  5
rating by Betty Wilmoth
"Sean is always there for his customers Very efficient polite and helpful"
We responded:
"Betty, thank you for the positive review of our Lakewood ohio agency. helping our clients is our priority. "
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Caroline Reed

February 10, 2024

1  out of  5
rating by Caroline Reed
"Difficult to communicate with. They raise your policy every 6 months with no explanation"
We responded:
"Caroline, sorry for your recent auto insurance adjustment. Our office is always willing to explain rates and options by calling us a 216=227-1213"
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Hannah

October 24, 2023

5  out of  5
rating by Hannah
"I was amazed the car insurance quote Nicole was able to get me. She was super kind and helpful with everything after a car accident, and walked me through everything I needed (and the new price was much better than my previous insurance with more coverage). 10/10 recommend I would give six stars to Sean and his office if I could."
We responded:
"Hanna, so glad you had a great experience with your auto insurance claim and welcome to our Lakewood State Farm agency! "
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Sandra Soto

June 23, 2023

5  out of  5
rating by Sandra Soto
"Always willing to help"
We responded:
"Sandra, always a pleasure!"
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Mike

April 13, 2023

5  out of  5
rating by Mike
"Every one is very nice and helpful."
We responded:
"Mike, we are always trying our best to help[ our clients! Thank You! "
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Anna Mueller

January 20, 2023

5  out of  5
rating by Anna Mueller
"Sean has been nothing but helpful! I cannot thank him enough for all he has done for my family and me. We are now lifelong friends!"
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Audrey Longmeyer

January 19, 2023

5  out of  5
rating by Audrey Longmeyer
"Sean and his staff were so wonderful to work with! They were so helpful and answered all of my questions when I called!"
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Sydney Rose

January 19, 2023

5  out of  5
rating by Sydney Rose
"Sean and the rest of the staff were amazing and very helpful to me when I got in a car accident. I would recommend this location to anyone without a doubt and am so happy with the customer service they gave me!"
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Jeanie Downs

January 19, 2023

5  out of  5
rating by Jeanie Downs
"The best insurance agent I've ever had! Sean is extremely knowledgable, helpful, and patient. Always does what's best for his clients. I hope I get to work with him forever!"
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Emily Agin

January 19, 2023

5  out of  5
rating by Emily Agin
"Had a great experience! Sean was extremely helpful when I was stressed out and really cared about the issues at hand — I could tell that the issues were a priority to him. Recommending to all my family and friends!"
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Sara Mueller

January 19, 2023

5  out of  5
rating by Sara Mueller
"Sean helped me so much with my auto insurance, he made beginning to make adult decisions easy. The service was greatly appreciated!"
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MS. NAY

January 19, 2023

5  out of  5
rating by MS. NAY
"Where do I begin, I have been with this company for more than 10 years and they always been compassionate and very supportive in all my needs. The entire team is amazing and will always put you first. They answer the phones and the office is always open and they are very welcoming."
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Matt Genc

November 29, 2022

1  out of  5
rating by Matt Genc
"I been this location 5 min ago. It’s says it’s open but the door was locked and I called them one lady answer the phone and talk to me very rude. I been so many State Farm location but they was very kind I never saw like that. I’m not recommending this location. Also I’m gonna go complaining about this act with State Farm."
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Ronald Price

May 9, 2022

5  out of  5
rating by Ronald Price
"Nicole is great. Gentleman i talked to on phone very nice n helpful"
We responded:
"Ron. Our office is happy to have you as a new client! Thank you for the 5star review."
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Brad Sale

April 20, 2022

5  out of  5
rating by Brad Sale
"Sean handled a situation that was not necessarily his responsibility, appreciated."
We responded:
"Brad. It our pleasure helping clients through insurance issues. Thank you"
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Sally Ingersoll

February 7, 2022

5  out of  5
rating by Sally Ingersoll
"My husband Dave and I have been with State Farm for over 40 years. We started off with Sean's dad, Tom, as our agent and when Tom retired we had Sean as our agent and we couldn't be happier!!! Lately, Sean and his staff always helped with any questions we would have and met all our needs in a very pleasant and professional manner. We would definitely give Sean and his staff a five-star rating!!!"
We responded:
"Sally. It is a pleasure to be your agent! Thank you for the kind words."